Privacy policy

Interpretation and definitions

Capitalised terms have the meanings set out below, and carry the same meaning whether they appear in the singular or the plural.

• Company(referred to as “we”, “us”, or “our”) refers to Exalt Capital (Pty) Ltd, Kruisrivier, Eendekuil, 7335, which operates Realm Property.
• Service refers to the Realm Property website at realmproperty.co.za and the features available through it.
• Personal data is any information relating to an identified or identifiable individual.
• Usage data is data collected automatically, either generated by use of the service or from the service infrastructure itself.
• Cookies are small files placed on your device that store details of your browsing and preferences.
• You means the individual or entity accessing or using the service.

The data we collect

While using our service we may ask you to provide certain personally identifiable information, including your name, email address, phone number, and the contents of any enquiry or booking you make.

We also collect usage data automatically when you use the service. This may include your device’s IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Cookies and tracking

We use cookies and similar tracking technologies to operate and improve the service. Necessary cookies enable core functionality such as authentication; functionality cookies remember your preferences; and analytics cookies help us understand how the service is used. You can instruct your browser to refuse cookies, though some parts of the service may not function properly as a result.

How we use your data

We use personal data to:

• provide, maintain, and monitor the service;
• manage your account, enquiries, and bookings;
• contact you with updates, security notices, and information about your enquiries and bookings;
• respond to your requests and provide customer support;
• analyse usage and trends so we can understand and improve the service;
• comply with our legal obligations.

Sharing your information

We may share your personal information with service providers who perform tasks on our behalf (such as hosting and analytics), with affiliates, with business partners, in connection with a business transfer, where required by law, or otherwise with your consent. We require those who process data on our behalf to handle it in line with this policy.

Retention and transfer

We retain your personal data only for as long as is necessary for the purposes set out in this policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements. Your information may be processed in, and transferred to, locations outside South Africa where data protection laws may differ. We take all steps reasonably necessary to ensure your data is treated securely.

Your rights

You have the right to access, correct, or request deletion of the personal data we hold about you. Where you have an account, you may be able to update or delete information from within your account settings, or you can contact us using the details below. We may need to retain certain information where we have a legal obligation or lawful basis to do so.

Security

The security of your personal data matters to us, but no method of transmission over the internet or method of electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security.

Children’s privacy

The service is not directed at anyone under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

Links to other sites

The service may contain links to websites we do not operate. We are not responsible for the content or privacy practices of those sites, and we encourage you to review the privacy policy of every site you visit.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “last updated” date above. You are advised to review this policy periodically for any changes.

Contact us

If you have any questions about this privacy policy, you can contact us at [email protected].